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Privacy Policy

At Xiente (previously Norris Square Community Alliance), we are deeply committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how Xiente collects, utilizes, discloses, and secures your data.

Privacy Policy

Last Updated: September 15, 2023

At Xiente (previously Norris Square Community Alliance), we are deeply committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how Xiente collects, utilizes, discloses, and secures your data.

Scope

This Privacy Policy applies to personal information and other data collected by Xiente, its service providers, and affiliates from or about:

This Privacy Policy does not cover Personal Health Information ("PHI") collected through our platforms governed by the Health Insurance Portability and Accountability Act.

  • Visitors to our websites
  • Users of our hosting and information technology services
  • Users of our mobile applications
  • Service providers, affiliates, and partners
  • Job applicants
  • Other third parties we interact with

Data We Collect

Personal Information

At Xiente, we collect Personal Information from you as part of our services. This information may include your name, address, email, phone number, date of birth, demographics, credit card details, emergency contact information, and more. You may provide this information when:

  • Registering for or participating in events, classes, and programs offered by Xiente
  • Participating in surveys, forums, content submissions, chats, or discussion groups
  • Joining our membership program
  • Making payments or donations
  • Communicating with Xiente via phone, online chats, emails, web forms, or social media
  • Subscribing to Xiente's marketing materials
  • Applying for a job at Xiente
  • Providing services to Xiente

Non-Personal Information

We may gather data that pertains to you but does not individually identify you. This encompasses information that has been aggregated, anonymized, or de-identified to eliminate Personal Information.

Automatically Collected Technical Information

We may gather information about your online activity when you visit our websites, including your IP address, browser type, browser language, and other data about your web browsing activities. Collection methods include:

  • Clear GIFs (Web Beacons): Small images used to monitor user behavior and measure campaign effectiveness
  • Log Files: Files that record website activity to compile statistics about browsing habits
  • Marketing Email Communications: Pixel tags and cookies to track email interactions
  • Mobile Communications: Device identifiers when using our mobile applications

Social Media and Third Parties

Our websites incorporate social media features that may collect your IP address and the page you are visiting. Your interactions with these features are subject to the privacy policy of the organization providing them.

How We Utilize Your Data

We make use of your Personal Information in several ways:

1Communications: We may use your Personal Information to respond to your reviews, comments, or other feedback.
2Employment Applications: If you submit data as part of a job application, we may use this information for employment consideration.
3Enhancing Offerings: Your Personal Information helps us improve our service offerings, websites, mobile services, and advertising.
4Fraud Prevention: We use your Personal Information to verify your identity and prevent fraudulent activities and unauthorized access.
5Industry Benchmarking: We utilize your Personal Information for industry benchmarking and data analysis in line with our legitimate charitable purpose.
6Operations: Your Personal Information supports us in operating, maintaining, and improving our business functions.
7Promotional Messaging: Using your contact information, we may recommend activities and services of potential interest, send newsletters, announcements, and special offers.
8Research and Data Analytics: We analyze your Personal Information to gain insights into program participant behavior to enhance our services.

How We Share Your Information

At Xiente, safeguarding your data is paramount. We do not license or sell your Personal Information. However, we may disclose it to:

  • Xiente leaders, service providers, affiliates, partners, and third-party vendors who collaborate with us to deliver products or services
  • Legal authorities when required by valid legal processes such as subpoenas, court orders, or search warrants
  • Emergency responders when an individual's life, health, or security is at risk
  • Relevant parties when we reasonably believe it is necessary to investigate, identify, or prevent harm, fraud, abuse, or illegal activities

How We Store Your Data

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected. This duration depends on the legal basis for obtaining the data and any additional legal or regulatory obligations. We might also keep your information for the period within which a claim related to our interactions with you could arise.

Protecting Children's Privacy

At Xiente, we prioritize the privacy and safety of children. We do not knowingly gather information about children under 13 without verified parental consent. We may collect Personal Information about a child under 13 if their parent or legal guardian registers them for a Xiente event or activity.

If you're a parent with questions about our data collection practices concerning children, please reach out to us at privacyofficer@xiente.org.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your Personal Information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at privacyofficer@xiente.org.

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Xiente

174 Diamond Street, Philadelphia, PA 19122

Phone: (215) 426-8734

Email: privacyofficer@xiente.org